Terms & Conditions

1. The agreement

These terms govern access to and use of the G4LM platform and website, provided by POETIC BEATS, UNIPESSOAL, LDA, Rua Zeca Afonso, 6 1ºF, 7800-522 Beja, Portugal (“G4LM”, “we”). By accepting an invitation to the platform or purchasing a license, the firm you represent (“Customer”) agrees to these terms.

2. The service

G4LM is an analytics platform for services and consulting firms. It connects to systems the Customer authorises (e.g. Xero, on a read-only basis) and computes operational analytics across clients, pipeline, and finance. The service is provided on an invitation-only basis: workspaces and user accounts are created through invitations issued by G4LM or by the Customer’s workspace administrators.

3. Licenses and fees

• Core license — €1,500 per month, per firm (up to 10 users). Includes guided onboarding, a quarterly business review with a G4LM analyst, and next-business-day support.
• Complete license — €3,000 per month, per firm (unlimited users). Additionally includes a dedicated senior advisor with a monthly operating review, custom KPI and reporting setup, and priority same-day support.

Prices exclude VAT, which is charged where applicable. Fees are invoiced monthly in advance and are payable within 30 days. Licenses run month-to-month and either party may terminate with 30 days’ written notice. Included consultation sessions are part of the license, are scheduled jointly, and do not accumulate or roll over if unused.

4. Customer responsibilities

• Keep credentials confidential and invite only people authorised to see the firm’s data.
• Ensure it has the right to connect the data sources it authorises.
• Use the service lawfully and not attempt to breach tenant isolation, probe, or overload the platform.

5. Data

The Customer owns its data. We process it only to provide the service, as described in our Privacy Policy, and delete it after termination as set out there. Integration connections are read-only and can be revoked by the Customer at any time.

6. Availability and support

We operate the service with commercially reasonable skill and care. Scheduled maintenance is announced in advance where practicable. Analytics are informational and depend on the completeness of the connected sources — G4LM does not provide accounting, tax, or investment advice.

7. Warranties and liability

The service is provided “as is” to business customers. To the maximum extent permitted by law, our aggregate liability under this agreement is limited to the fees paid by the Customer in the 12 months preceding the claim; neither party is liable for indirect or consequential loss. Nothing limits liability for fraud or wilful misconduct.

8. Suspension and termination

We may suspend a workspace for material breach, non-payment, or security risk. Either party may terminate for material breach not cured within 30 days of notice. On termination, access ends and data is handled per the Privacy Policy.

9. General

These terms are governed by Portuguese law; the courts of Beja, Portugal have exclusive jurisdiction. If a provision is held invalid, the remainder stays in force. We may update these terms with 30 days’ notice for material changes. Questions: help@galmgroup.com.